Frequently Asked Questions

Ordering and Label Types

What are the best size vinyl labels to order to start with?

Why not try our starter vinyl pack – this contains 20 popular, 20 small, 20 shoe vinyls and 20 mini vinyls. Alternatively if you need clothing labels as well then try one of our great selection packs with your choice of clothing labels as well as the microwave and dishwasher proof vinyl labels. You will have everything covered.
 
Do you produce a mixed pack to try different sizes of labels?

Yes. Our starter vinyl pack contains 20 each of small, popular, mini and shoe labels. Please note that our mini vinyl labels are not suitable for images.
For clothing there is not a pack with mixed sizes of labels although some of our selection packs like the care home labels pack and nursery labels pack do offer two sorts in the one pack.
 
Can I split the pack into two names?

No. Our production process only allows for one name per pack however our pack sizes are small enough that you will use them quicker than you think. 
The exception to this is our classroom vinyls which allow you to order up to 26 names (min. 2 labels per name) – please note that classroom vinyls are only available in small vinyl size (50mm x 20mm). 
 
I want to order by mail but the brochure has no order form.

No problem. Send us an email or letter and remember to include your name, address and telephone number and ideally an email address. We will come back to you to confirm the price. We prefer not to accept cheques as they are being phased out in the UK, We will accept payment over the phone by credit or debit card and we do not keep your details for security reasons, nor use them again. We can also accept a paypal payment and we can accept a bank transfer. Payment must be made prior to delivery of your order. Some exceptions are made to advance payment for large corporate or school orders.

I want labels for my child’s pencils. Which will fit?
 
Mini vinyl labels are ideal for pens and pencils.
 
Can I order a personalised bag tag with only a picture and no wording?

Yes, our bag tags are made to your order.
 
The school wants to order a pack of labels for drinks bottles for every class. Can we supply class lists for this and have some labels for each child?

Yes our classroom vinyls which allow you to order up to 26 names (min. 2 labels per name) – please note that classroom vinyls are only available in small vinyl size (50mm x 20mm). 
 
Can I order by telephone instead?

Yes. We accept orders: 
-  via our website www.labels4kids.com. We we do recommend ordering online as it allows you to see the range of colours, fonts and images yourself.
- by post sending all your contact details including phone number and email address ideally to contact you faster, and we can take card, paypal or bank transfer payment.
- by telephone, however there is a higher risk with phone ordering  that we may make errors in the spelling of your name. 

I want to order id bands for a trip but I don’t know what to choose!

We offer either a 10 pack of disposable id bands, reusable wristbands or slappit wristbands. It depends on the age of your child and which you prefer what your best option would be.
If you have any questions regarding your order please don’t hesitate to contact us.
 

Application of Labels
 
How do I apply my name labels?
 
All orders are supplied with a full set of instructions and application instructions are now also on each page of the website on the instructions tabs on the product pages.
 
Which labels are the best for school sports (drawstring) bags?

Jacket name tags are ideal for this – especially swimming bags.
We do also supply personalised gym bags which do not need additional labelling. 
 
Will your labels stay on beach equipment, inflatables and armbands?

Vinyl labels will stay on all of these items as long as they are applied, in the first instance, to a clean, dry, smooth surface. 
The longevity of the label may be reduced on items which undergo a lot of handling eg. beach balls and surf boards, particularly if they have a curved or textured surface. Stikins stick on clothing labels are adhesive and small enough to also try for these items.
 
Can shoe labels be used on other things?

Yes, vinyl shoe labels can be used in the same way as the other vinyls in our range – however they are unsuitable for use on clothing. 
When you use the vinyl shoe labels inside shoes don’t forget to apply the transparent protective cover over the top of the label – this will prevent perspiration from the foot reacting with the ink and lifting the colour from the label.
 
Will your labels go through a baby steriliser on a baby bottle or comforter?

Yes. Vinyl labels are microwave and dishwasher proof up to 90 degrees and the hotter the better. The only time your label may lift is if it has been applied to damp or oily surface, or if it has been applied with a bubble in the label allowing some steam from the water in the sterliser to get under the label itself. Try another label and make sure it is applied with no bubbles or creases.
 

Delivery
 
How long will it take to get my labels?
 
We deliver orders using first class Royal Mail as standard (Airmail for overseas). 
Royal Mail advise that 90% of first class mail is delivered the following day, the remainder can take up to 3 days to be delivered.
We are unable to track and trace Airmail items. If you select International Signed For as your preferred shipping method this allows your order to be tracked until it leaves the UK - it is then handed over to the destination country's postal service as a priority item and requires a signature at the destination address so cannot be delivered to post office box numbers. Royal Mail advise that if you use International Signed For™ with Airmail delivery, target delivery time is three working days to Western Europe, five working days to Eastern Europe and seven working days for the rest of the world.
We do not despatch orders until all items on the order are available. Please refer to our website for production times for each item on the Production Tab on each product page. 
If you wish to have your order dispatched as items become available, please select Split Postage as your preferred shipping option.

Does express delivery mean you will produce my labels quicker?
 
No. Express delivery options (Recorded, Special Delivery or International Signed For) do not affect production times, they offer a guaranteed delivery service once your items have been despatched from Labels4Kids. Please note that these services require a signature at the destination address.
 
First Class Recorded means your order should be delivered the next working day following dispatch of your order from Labels4Kids Ltd.
Special Delivery means your order is guaranteed for delivery before 1pm the next working day following dispatch of your order from Labels4Kids Ltd.
International Signed For as your preferred shipping method this allows your order to be tracked until it leaves the UK - it it then handed over to the destination country's postal service as a priority item and requires a signature at the destination address. Royal Mail adivse that if you use International Signed For™ with Airmail delivery, target delivery time is three working days to Western Europe, five working days to Eastern Europe and seven working days for the rest of the world.

I am moving abroad so will you deliver abroad if I order online?
 
Yes. We deliver almost anywhere in the world - we deliver to all countries supported by UK banks fto trade with.
 
Will you deliver to a different delivery address as a gift?

Yes. The billing address must be the registered address for your credit or debit card but you can specify a different delivery address at the time of ordering.
Please note we do not offer a gift wrapping service.
If you have a special request please do not hesitate to call to discuss your requirements.
 
I want fast delivery and production of some iron on labels but have ordered other products as well. How long will they take to deliver and can I have them sent on ahead of other products ordered?

Our products are personalised to order so production time depends on the product. The production times are listed on each product page on the website on the production tabs at the bottom.  In the UK you can order split delivery which allows the fastest prepared item to be sent out to you first and the rest of your order will follow later. Both parts of your order will then be sent out first class post.
 

Allergy-free labels
 
Can I order a standard allergy-free message on my labels without the standard allergy picture eg. Gluten Free with a rocket?
 
Yes. To design a non-standard allergy label go to the size of label you would like in the vinyl labels selection and choose your text and image (if any). 
 

Fundraising
 
I want to order more website postcards or brochures to distribute. How can I do this?

Just drop us an email at sales@labels4kids.com of the school name and address and how many you need.

I want to register for fund raising (affiliate scheme). How do I do this?

You can now do this online. More information under school fundraising. It's easy!  
Any further questions email sales@labels4kids.com or phone us.

The representative of our affliate or fundraising scheme has changed? How can I change their details on the system?

This can be done online if you know your login, or by us by emailing sales@labels4kids.com 

Our bank account has changed. How can I change the details on the system?

This can be done online if you know your login, or by us by emailing sales@labels4kids.com 

 

General Queries

Can you provide samples?

Yes, email or phone Labels4Kids and we’ll send out a sample pack of the items you require. 

Why should I order from Labels4Kids?

As a fast growing, award winning, family business we offer friendly, efficient and helpful service with a money back guarantee. For us the customer always comes first. We have kids too! 
Our goods are British made, produced and designed and we offer a massive choice of images, colours and sizes and only offer the highest quality to our customers.